Frequently Asked Questions

Is your rate per room or per person?

The 6-Bed, 4-Bed, and 2-Bed rates are per person. The queen unit rate is for the full unit, regardless if you are staying with one or two persons.

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How much is the cap of each tenant for water and electricity?

The rates are exclusive of utilities, so tenants are fully responsible for paying their utilities. MyTown has made this convenient by providing submeters for each unit. For both water and electricity, MyTown will bill you every month.

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What is the age limit for tenants?

Tenants need to be at least eighteen (18) years old.

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Are pets allowed?

Unfortunately, pets are not allowed at MyTown.

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Every when is the due date?

Every last working day of the month.

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Can we occupy 1 unit even if we are only 3?

Yes you can, but we will rent the remaining bed to a fourth tenant. If you do not want this, you can rent the fourth bed yourself, so we will not look for another tenant.

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 Do you accept co-ed sharing?

Upon the written approval of all the tenants of a unit, we may allow co-ed tenancy within a unit.

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Can I transfer between buildings or units?

You can, but if you do this before your contract has expired, this will be treated as a pre-termination of your contract.

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Can I wash clothes inside the unit?

No, to avoid water damage you may not launder or dry your clothes in your unit. MyTown has laundromats available in selected buildings for your laundry needs.

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Can I bring my own cabinet?

MyTown has built-in cabinetry in each unit. If you require more space, we have lockers for rent.

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Can I pay cash?

Unfortunately we only accept PDCs and bank transfers. We also have a debit card terminal available for direct ATM card payments in selected buildings at a fee of one percent (1%).

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How to reserve the slot?

You may go to the reception of your building, who will inform you about the process. Parking slots can be availed of any time, but are then co-terminus with your rental contract.

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Do you provide drinking water?

We do not provide bottled water, but this can be purchased at the retail convenience outlets that are available in and near our buildings.

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If we are 5 people, can we occupy 4-bed sharing unit?

No, the maximum number of tenants is equal to the number of beds we provide in each unit.

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What is the min. lease term?

The minimum lease period is six (6) months.

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What are the payment terms?

We require one (1) month security deposit and one (1) month to cover for the last month rent.

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Is pre-termination allowed?

You may pre-terminate at any time, but you will forfeit your security deposit and last month rent.

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Can I move in early?

As a general rule, we do not allow this. On a case-to-case basis and subject to availability, we may be able to accommodate you earlier and will invoice you for the additional days of occupancy.

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What documents do I need to bring to the property when I move in?

We require two (2) official IDs as well as NBI clearance and company ID.

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Haven't paid yet, can I still move in?

No, you will have to settle your first invoice and show proof of payment before you are allowed to move in.

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Are utilities included in the base rate?

No, all rates are exclusive of utilities.

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Is WI-FI available?

We have WiFi available for free throughout our buildings.

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Can I access the mytown club amenities area?

You may access the roofdecks and other MyTown amenities unrestricted if you avail of the MyTown Club, which is available at an additional monthly fee for those staying at deluxe buildings.

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Is there parking for lease?

Yes, we have parking available at our buildings. You may contact the MyTown staff for questions on availability, rates and other details.

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Is there guest parking?

We do not have guest parking. A guest may use your parking slot, if you are leasing one and inform MyTown security of this.

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What features are included in the room?

RFID-access door, air-conditioning units, custom-designed (bunk) bed, desk with chairs (for 2-Bed units only), storage space, kitchenette, refrigerator, microwave, window blinds, pillow, mattress, bed sheets, toilet, lavatory, and shower.

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Can I cook in the room?

You are allowed to prepare and microwave your food, but for fire safety reasons you are not allowed to use stoves, toasters, ovens, or other appliances to prepare food.

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Can I invite guests?

You are allowed to meet guests in the areas of our building that are open to the public. For tenant-only common areas, your guests are required to register at the reception with a valid ID and are allowed only during specified times. For guests accessing your unit, you and all tenants in your unit will need to sign a consent form prior to the guest accessing your unit. This form is available at the reception.

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Am I allowed to bring appliances?

Subject to prior approval from MyTown staff, we allow appliances that do not pose a non-fire hazard.

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How are roommates determined?

Roommates are determined based on work shift and gender.

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Can I smoke in the facility? Do you provide a smoking area?

All areas of the MyTown buildings, including the units, are non-smoking areas. Tenants or guests caught smoking will be subject to a fine of ten thousand pesos (Php 10,000.00) per infraction.

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Who is responsible for cleaning of the units?

Tenants are responsible for keeping the unit in a good and good-as-new condition. MyTown offers housekeeping services, which tenants may avail of at a fee.

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Who is responsible for cleaning the common areas?

We are responsible for cleaning, repair and maintenance of these area. Nevertheless, all tenants are expected to help maintain the cleanliness of the facility and immediately report issues to staff.

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Can I sublease my bed/room?

No, you may not sublease your bed or room. MyTown staff will ask strangers for proof of residence before allowing access to the building.

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Is there additional storage space in the building?

Yes, we have additional storage/lockers available in our buildings. Please ask MyTown staff for terms and conditions.

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Is there a tenant curfew?

We do not have a tenant curfew, but do expect you to be mindful of other tenants at all times.

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Does MyTown provide corporate lease contract?

Yes. Please access our corporate website and/or contact our corporate leasing officers for more information on tailormade corporate terms, services, pricing, and conditions.

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